PillProof
PillProof support
Last updated 15 September 2026.
PillProof puts one dose at a time on the screen of the phone belonging to the person taking the medication, and gives the family a plain record of what was taken, what was skipped, and why.
The six characters on the other phone
Everything is set up on the carer's phone: the household, the person, the medications, the times, and a reference photograph of each tablet. The person taking the medication types one six character code, once, and never creates an account or gives an email address. A code lasts half an hour, works once, and is tied to one person. If it does not work, ask for a fresh one rather than retyping it: wrong, expired and already used all give the same message.
Why a dose says a carer confirmed it
The name on a confirmation is stamped by the database from the account that made the request, not from whatever the screen sent. A carer confirming on somebody's behalf is recorded as the carer, and cannot be recorded as anyone else.
"I already took it" records a confirmation, not a skip, since recording a skip would tell the family a dose was missed when it was not. A dose is only marked late an hour after its time, because nobody takes tablets on the minute.
Why a whole day looks blank
A dose is written down when it becomes due, not when it is taken, and that writing happens when the app is opened on the paired phone. A missed dose is a row with nothing marked on it; a day with no rows at all means the schedule never ran, usually because the phone was not opened. Those are opposite facts and the app keeps them apart.
What the family view shows, and what it never does
Counts and reasons, never a percentage, and no notification is ever sent to a family member about somebody else: you see what happened when you choose to look.
What PillProof does not do
- It is not a medical device. It does not check interactions, does not advise on doses, and decides nothing. Names, doses and instructions are what somebody typed in from the box, shown back unchanged.
- It cannot know a tablet was swallowed. It records what was marked, by whom, and when. If the app disagrees with the box or the pharmacist, the box and the pharmacist are right.
If the subscription lapses
The phone belonging to the person taking the medication keeps working exactly as it does now. What stops is the family's view of it. Nobody's medication depends on somebody else's card.
Subscriptions
PillProof is billed to whoever set the household up, through their Apple ID. The current price and billing period are on the purchase screen inside the app, which reads them from the App Store for your country rather than repeating a figure from a web page.
Managing or cancelling
A subscription bought through the App Store is managed on your device, not by us: Settings › your name › Subscriptions. Cancelling there stops the renewal and leaves the current period running to its end. We cannot cancel it for you and cannot see your payment details.
Refunds
Apple is the merchant of record, so refunds are requested from Apple at reportaproblem.apple.com. We cannot issue one.
Their information, held by you
Stored: the account holder's email address and whether the subscription is active, the household and who is in it, the medications and schedules, a reference photograph of each medication, what happened to each dose and when, and the pairing between the phones. Signing in is by an emailed code, so there is no password.
Deleting the account from the Account tab removes the household, everyone in it, their medications, the whole history of doses and every stored photograph. Any paired phone stops showing anything. It cannot be undone.
Privacy
The full policy is at carrierpress.com/pillproof/privacy, naming the host that keeps the database, the processor that tells the app whether the subscription is active, and Apple, which takes the payment.
Contact
One person reads that, so a reply may take a few days.
PillProof is published by Jeffrey L Carrier.