Stuck
Stuck support
Last updated 15 September 2026.
Stuck is homework help that asks the next question. It will not give your child the answer to their own problem, and every session is kept in full for you to read.
Will it ever just give the answer?
No. That is the product, not a setting. The refusal is held in three places: the instructions, which draw the line at the child's own problem; the shape of the reply, which has no field capable of carrying an answer and returns a question; and the server, which is the only thing that records a refusal.
The whole session is sent on every turn, so splitting a problem into individually harmless fragments does not work either.
What counts as the answer, and what does not
The tutor may explain a method in general: what a denominator means, or how a topic sentence works. It may not carry out any step of your child's own problem, including a worked example with their numbers lightly changed, a check of their arithmetic that reveals the result, or anything asked for because the work was already handed in. One question per turn, pitched to the grade band you set.
Why it never tells my child off
Trying it on is ordinary curiosity, not misconduct, so Stuck declines by carrying on tutoring: the next question, as though the request had been ordinary. No lecture about honesty, no mention of cheating. A child who feels caught closes the app.
You still see it. Attempts to get the answer are counted and shown to you as a number on the session rather than a list of quotes.
What the transcript shows
Every session in full and unedited, including the turns where the tutor declined: a parent who cannot see the refusals has no reason to believe they happened. Each one also records what the child was stuck on in their own words, and the question they answered right before it clicked.
Why my child does not have a login
One account is one family, and you are the only person who signs in. A child is a row on your account: a first name or nickname, and one of four grade bands. No field asks for a surname, birthday, school, photograph or address, and a child never holds a credential.
That also means your child is using your session. Tell them the transcript is kept and that you read it. A young person who does not know their work is being read is being watched rather than helped.
What Stuck does not do
- It does not mark work, holds no grades or school records, and is not a substitute for a teacher.
- No streaks, points or mascots. The only thing that should feel good is getting unstuck.
Subscription
Stuck opens on a free trial and then asks you to subscribe. What it costs is shown on the purchase screen inside the app, which reads it from the App Store for your country.
Managing or cancelling
A subscription bought through the App Store is managed on your device: Settings › your name › Subscriptions. Cancelling there stops the renewal and leaves the current period running. We cannot cancel it for you and cannot see your payment details.
Restoring a purchase
After a reinstall or on a new device, use Restore purchase. It asks the App Store what your Apple ID owns; if it finds nothing, check which Apple ID you are signed in with.
Refunds
Apple is the merchant of record, so refunds are requested at reportaproblem.apple.com.
Deleting the account, and your data
Account, then Delete my account, erases the account, every child on it, and every transcript, immediately and with no recovery window. It does not cancel the subscription: Apple bills that, so cancel it in Settings first.
Sign in is by an emailed code, so there is no password. When a child sends a message, the problem and the conversation so far go to Anthropic's API from our server, not from the device. The full policy is at carrierpress.com/stuck/privacy and names everyone involved: Anthropic, the hosting provider, the subscription service and Apple. Nothing a child writes is sold or used to train a model.
Contact
One person reads that, so a reply may take a few days.
Stuck is published by Jeffrey L Carrier.