Waitlist
Waitlist support
Last updated 15 September 2026.
Waitlist is for the months between asking for help and the first appointment: four short self-guided courses drawn from standard CBT, and a symptom check every fortnight so you can see whether anything is moving.
It is not therapy, and nobody is watching
Waitlist is not therapy and not a therapist. It is structured self-help, so the wait is not spent doing nothing. Keep the appointment. Nothing here replaces it, and nothing here is a reason to stop or change any medicine you take.
Nobody reads your check-ins. No clinician is monitoring this, no alert is raised if your scores get worse, and nothing you write reaches a crisis service. The app exists for a period when nobody is looking after you, and pretending otherwise would be worse than saying so. It also means that in a crisis, this app is not the thing to use.
Help now
The Help now tab is permanent and one tap away from every screen. It lists the crisis lines with buttons that call or text them directly, and needs no account and no signal. Opening it is not recorded: there is no log of who looked at that screen or when, and knowing a visit was recorded is a reason not to open it.
The numbers are United States lines, and the screen says so rather than letting anyone elsewhere assume they apply.
The question about hurting yourself
The PHQ-9 ends with a question about thoughts of being better off dead or of hurting yourself. Any answer above "not at all" puts the crisis resources in front of you, whatever the total came to, and above the number.
That is not the app deciding something about you, and not a report to anyone. It is the case where a total says one thing and a single answer says another, and no screen can show the score without showing that first.
Why the check-in says "not yet"
The check-in uses the PHQ-9 and the GAD-7 at their published wording, never a paraphrase: a validated questionnaire only measures what it measures at its exact wording. Both ask about the last two weeks, so answering one weekly measures the same fortnight twice and the line that results is an artefact rather than change. It is therefore not offered before it is due, and the screen names the date the next one opens. It is not a streak, and missing one costs nothing.
Why my scores are not drawn as a chart
Nothing is charted until there are three check-ins. Two points joined by a line read as a trend, and with a fortnightly questionnaire they can differ by noise alone.
For the same reason, a change smaller than five points is reported as "about the same as the one before" rather than as movement. An app that congratulates you on a two point improvement teaches you to read noise as progress, and later to read noise as relapse.
You can delete a single check-in from the progress screen. Check-ins cannot be edited: a score history that can be revised afterwards is not a history.
The courses
Four short courses, each a handful of steps with an honest estimate of how long it takes: why the waiting is its own problem, behavioural activation, thought records, and worry postponement. Some steps ask you to write something, saved with your progress.
They are self-guided and general. Nothing about medication, nothing resembling exposure work, nothing about processing trauma: those need a clinician in the room rather than an app read alone on a bad evening.
Your data
There is no password; signing in is a code sent to your email address. Stored: that address, each check-in with its answers and date, and course progress including anything written inside an exercise. No name, no date of birth, no address, no clinic, no referral details, no diagnosis. Nothing is sent to a language model, and there is no clinician view or sharing feature.
Deleting your account removes your profile, every check-in and all course progress, immediately and permanently, with no copy kept. To show someone how the months went, save what you need first. The full policy is at carrierpress.com/waitlist/privacy.
Contact
One person reads that, so a reply may take a few days.
Waitlist is published by Jeffrey L Carrier.