Plan Finder
Plan Finder support
Last updated 15 September 2026.
Plan Finder is a comparison tool an agency runs with a client in the room. The agent enters what that person takes and who they see, answers one question about cost against coverage, and gets a short ordered list with the disqualifying facts at the top.
It is not connected to Medicare, and it enrols nobody
Plan Finder is not connected to Medicare, to CMS, or to any government agency, and there is no submission path in it: it produces a comparison, and a licensed person completes any application.
It compares the plans your agency loaded, which may not be every plan in a county. Medicare's own tool at medicare.gov/plan-compare lists all of them, and the state SHIP office gives free independent counselling; both are linked in the app.
No insurer pays to appear higher. Plans are ranked only on what the client said, and an agency cannot change the order either.
Why a plan is at the bottom with a warning on it
A drug that is not on a plan's formulary is the wrong plan, so it sorts last and is still shown with the reason attached. Prior authorisation is flagged and does not disqualify a plan; neither does an unmatched doctor.
Why a doctor reads as not found
Matching is on name tokens, not whole strings, so "Dr Patel" still matches "Patel, Anjali MD". Even so, a plan with no provider directory loaded shows every named doctor as unmatched, and a miss warns rather than disqualifies: directories are wrong often enough that treating one as fatal would eliminate good plans on bad data. Confirm with the practice.
Why it asks which county
Roughly three ZIP codes in ten touch more than one county, and the county decides which plans a client can be shown. One match is applied silently; two or more are put to the agent, because choosing would be wrong for about one client in three and nothing on screen would look wrong. A ZIP the app does not hold is an ordinary outcome, and the county code stays typeable.
The cost figure is an estimate, not a quote
It is built from the plan's published costs and the medicines listed, and formularies and networks change. Plan Finder gives no recommendation and no insurance advice; it compares and it records.
Seats, invites, and losing access
An admin creates invites from the Agency tab and a colleague joins with the code. Seats are counted in the database, so an invite can be refused because the agency is at its seat count. That tab also shows the plan library, which we load from the annual files CMS publishes.
There is nothing to buy inside the app. Seats are licensed to the agency, so an agent who has lost access should speak to their admin and an admin should write to us. If an agency's card fails on a renewal, access keeps working and a banner appears.
What is held about a beneficiary
Their name, a county code, the medicines listed, the doctors named, and the answer to the question about cost against coverage. A comparison is kept exactly as shown and cannot be altered afterwards. Not held: no Medicare number, no Social Security number, no date of birth, no address, no bank details. The agency holds this and we hold it for them, so a beneficiary who wants a correction should ask their agent.
What is held about an agent
Your email address, a display name if you set one, your timezone, and your agency and role. Signing in is by an emailed code.
Deleting your account from the Account tab does one of two things. If colleagues remain, your sign-in goes, the agency keeps its client records, and your name comes off the comparisons you ran. If you are the last person, the agency goes with you and everything in it, with any subscription cancelled first.
Privacy
The full policy is at carrierpress.com/planfinder/privacy, naming the two services involved: the host that keeps the database and sends the sign-in codes, and the payment processor for an agency's licence, which never receives anything about a beneficiary.
Contact
One person reads that, so a reply may take a few days.
Plan Finder is published by Jeffrey L Carrier.